Delivery & Collection

How website orders work

After we receive your website order, we confirm stock availability with a quote sent to you by email or WhatsApp. Your refundable deposit is shown on that quote.

Collecting your order from us

  • Collection is free. Choose Collection at checkout and collect your order from us at 5 Wight Street, Roodepoort.
  • Orders are available for collection the day before your function, between 08:30 and 16:30, ONLY if the deposit has been paid.
  • If your function is on a Sunday or a Monday, you collect your order on the Friday.
  • Goods must be returned the day after your function, between 08:00 and 16:30. Saturdays and Sundays are excluded, so goods are then returned on the Monday.
  • We are closed on Sundays. On Saturdays we are open by appointment only: book a Saturday appointment.

Delivery

  • We deliver in South Africa only. Delivery areas must be confirmed by our store before your order is delivered. Please WhatsApp us with your delivery address to confirm that we deliver to your area.
  • The delivery fee is not charged at checkout: choose Delivery (fee quoted separately) and we will send you a delivery quote based on your address and order.
  • Hire charges are payable the day before delivery takes place. No orders will be delivered if the full balance has not been settled.

Delivery and collection days

  • We deliver at the latest the day before your function. If your function is on a Sunday or a Monday, we deliver on the Friday.
  • We collect the goods the day after your function. We do not deliver or collect on Saturdays or Sundays, so goods are then collected on the Monday.
  • We will send you a WhatsApp to confirm approximate delivery and collection times. We do our best to accommodate customers, but it is not always possible to stick to specific delivery and collection times.
  • If the goods are not available for collection on the agreed date, additional hire charges (per day) and additional travelling fees will be charged.

Rules for deliveries and collections

  1. All pets must be locked away once our driver arrives.
  2. Florida Hiring accepts no responsibility for any injury to any person or animal, or damage to any property, during delivery and collection times.
  3. If the access for our delivery vehicle has a height restriction of less than 3m, you must inform us IN WRITING beforehand by email to info@floridahiring.co.za. If this is not done, we will not accept responsibility for any damage of any kind.
  4. Should any Florida Hiring staff member be bitten or injured by an uncontained animal on your premises, you will be held fully responsible for all medical and other costs involved.
  5. Deliveries will only be done to a carport or garage. Goods will not be carried more than 10m from where our vehicle is parked. Our staff WILL NOT enter any homes or backyards to deliver goods.
  6. All goods must be placed together and ready for collection at the same place they were delivered. Our staff will not wait for customers to find missing items. It is the customer's responsibility to return missing items to Florida Hiring.
  7. We deliver and collect to ground level only. Additional charges will apply if goods have to be brought downstairs to ground level by our staff for collection.
  8. You must either be present during delivery and collection, or appoint a specific person to check the order with our staff. That person must be available for the whole day of the delivery and collection dates. Should nobody be present, you accept the quantities counted and checked by Florida Hiring staff.
  9. These rules also apply to deliveries made to venues, as venue management do not always accept responsibility for goods delivered on behalf of customers.

Refundable deposit

  • We charge a refundable deposit of about 50% of the total hire, with a minimum of R500. The deposit is determined by management and can vary depending on the type of goods hired.
  • Electrical equipment carries a refundable deposit of R1,000 per item.
  • The deposit is shown on the quote we send you after your order. No order is confirmed until the deposit has been paid.
  • The deposit is repaid 1 to 3 working days after the goods have been returned, in the same manner as it was paid.
  • All damages or shortages are deducted from the deposit at replacement value.

Cancellations

  • More than 14 days before your function: a 10% cancellation fee is charged.
  • Between 7 and 14 days before your function: the deposit is forfeited.
  • Less than 7 days before your function: the whole hire amount is forfeited. If the order was paid in full, including the deposit, we refund the deposit and keep the hire amount.

See our full Conditions of Hire.

Questions

WhatsApp us or email info@floridahiring.co.za and we will help with your delivery or collection.